Terms & Conditions

At Integrated Healing, your privacy and trust are of utmost importance. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage in online counselling sessions. By using our services, you consent to the practices described below. 1. Information We Collect We collect only the information necessary to provide effective counselling services and manage communication with you. This may include: Personal information: Name, age, gender (optional), contact details, and country of residence. Session information: Appointment dates, notes relevant to counselling progress, and communication records (kept strictly confidential). Payment information: Limited billing or transaction details processed securely through third-party payment gateways. Website usage data: Basic analytics such as page views or session duration, collected anonymously to improve website performance. We do not collect unnecessary personal data or share your information for marketing purposes. 2. How We Use Your Information Your information is used only for purposes directly related to counselling and client care, such as: Scheduling, confirming, and managing appointments Communicating about sessions or follow-up resources Maintaining confidential case records Processing payments securely Complying with ethical and legal obligations in counselling practice 3. Confidentiality and Data Protection All counselling sessions and client information are treated as strictly confidential. Information will only be disclosed under the following circumstances: If there is risk of serious harm to yourself or another person If there is abuse or neglect of a child, elder, or vulnerable adult If disclosure is required by law or court order Outside of these exceptions, no personal or identifying information is shared without your explicit written consent. 4. Storage and Security Client records are stored digitally in secure, password-protected systems accessible only to the counsellor. We take reasonable measures to prevent loss, misuse, or unauthorized access to your data. Session notes are kept minimal, factual, and used solely for therapeutic continuity. Data is retained for a limited period as required by professional guidelines and then permanently deleted or destroyed. 5. Online Platforms and Communication Sessions are conducted via secure online platforms. While every effort is made to ensure privacy, please be aware that no online communication can be guaranteed to be 100% secure. Clients are encouraged to use a private internet connection and personal device during sessions to protect confidentiality. 6. Your Rights You have the right to: Request access to your personal data Request correction of inaccurate information Withdraw consent for data storage (where legally and ethically possible) Request deletion of data after the therapeutic relationship ends, within legal limits Requests can be made in writing to the contact email provided below. 7. Third-Party Services Our website may include links to external websites or use third-party platforms (such as video conferencing or payment processors). We are not responsible for the privacy practices of these external services. We encourage you to review their policies before using them. 8. Limits of Service Integrated Healing provides online counselling for adults (18 years and above) and is not a crisis intervention service. If you are in immediate distress or considering self-harm, please contact a local emergency service or a 24-hour helpline such as: AASRA Helpline: 91-9820466726 Vandrevala Foundation Helpline: 1860 266 2345 / 9999 666 555 Snehi: 91-9582208181 9. Updates to this Policy This Privacy Policy may be updated periodically to reflect changes in professional or legal requirements. The revised version will be posted on our website with the updated date. Continued use of our website or services indicates acceptance of these changes.